How can we help?

Subscriptions are billed through the App Store. Manage or cancel any time from your Apple ID → Subscriptions. Cancel at least 24 hours before your renewal date. Deleting the app does not cancel a subscription.

Because purchases are handled by Apple, refunds go through them. Use reportaproblem.apple.com. If something went wrong, email us and we’ll help however we can.

Open Settings in the app and choose Delete account. This permanently erases your personal data and learning history. You can also email privacy@tryruffly.com to request deletion. See our Privacy Policy for details.

Ruffly currently supports Spanish, Korean, Japanese, French, Italian, Portuguese, and German, with more on the way. The app is in English; Ruffy teaches your target language with English help along the way.

Not at all. You pick a level from “just starting” to “fluent,” and Ruffy matches how it speaks to you, adjusting any time you ask.

Ruffy needs microphone permission to let you speak. Enable it in your device settings under Ruffly. You can also learn entirely by typing if you prefer, since Ruffy works either way.

We’d love to hear it. Email support@tryruffly.com with what happened (and your device/OS if it’s a bug). Ruffy gets better because of notes like yours. 🐾